- It turns out that Samsung has despatched Verizon SIM playing cards as a substitute of Sprint SIM playing cards with some Galaxy S9 units.
- How in style this factor is or why this provider mixup took place, we don’t know.
- Samsung is now working to fix the problem.
The Samsung Galaxy S9 and S9 Plus are now on sale, and pre-ordered gadgets are now beginning to make their technique to early patrons. Unfortunately, some patrons had been receiving their Galaxy S9 units with Verizon SIM playing cards, even if they had been ordered with Sprint SIM playing cards.
This is in line with Brandon of YouTube channel This is Tech Today, who was once meant to get a Sprint SIM card with his Galaxy S9. Instead, he ended up with a Verizon SIM card that is totally unnecessary to him.
Nailed it 🙄 @SamsungMobileUS %.twitter.com/nG0PwfYdne
— Brandon | This Is Tech Today – YouTube (@thisistechtoday) March 14, 2018
This does now not seem to be an remoted incident. Dozens of consumer feedback from no less than two Reddit threads allege that the similar factor took place with their Sprint Galaxy S9 units, all of which have been bought from Samsung. The identical factor gave the impression to occur whether or not any individual purchased an unlocked Galaxy S9 with a Sprint SIM card or a Sprint Galaxy S9.
When other people tried to touch Samsung, some had been informed that the corporate ran out of Sprint SIM playing cards and that they will have to touch Sprint. Others had been informed that this was once a recognized factor and that Samsung will record again at over again.
One buyer was once even informed to only pay the $30 that Sprint fees for a SIM card. Others got the SIM card without spending a dime, despite the fact that a handful nonetheless paid $10.
We have no idea why Samsung has this provider mixup with Sprint and Verizon SIM playing cards. What we do know is that, in line with Android Police, the Galaxy S9 on Sprint makes use of a new fragmented SIM card that has been tough to get a dangle of.
We additionally know that Samsung is very, very sorry about this. Samsung despatched the next remark to Android Police:
We are acutely aware of a restricted selection of shoppers who won a other SIM card with their unlocked Galaxy S9 or S9+ acquire by means of Samsung.com or the Shop Samsung app than the only they asked. We are within the technique of correcting this factor and are offering shoppers with the proper SIM card that they ordered for his or her instrument.
Anyone who skilled this factor is steered to touch Samsung’s buyer toughen. You too can achieve out to Reddit consumer and Sprint worker halcyoncmdr. He additionally supplied the proper SIM card knowledge for the ones looking to touch Sprint or Best Buy.